Muse AI OptixAI Subscription Scam

Scam Description

I'm in Australia. I downloaded an app called Muse AI after I saw a Venom-style AI transformation video. The paywall said the first week was USD 0.99, then USD 19.99 every week after that. I paid AUD 1.49, generated a couple of videos, and went straight to cancel. There is no cancel button. There is no subscription setting. The only option is to email support, and the address the app copies is optixai.help@outlook.com — a random Outlook inbox, not a company domain. The app screen says Muse AI version 1.2.2. I emailed that address on 18 August 2026 and asked them to cancel. I also called Westpac. They said they could not put a stop on it because it was a card charge, not a direct debit. Do not tap the $0.99 / 90 percent off promo in Muse AI. If you already paid, email optixai.help@outlook.com so you have a paper trail, then dispute the charge with your bank or card issuer. Anyone who later offers to recover the money for a fee is another scam.